We customized our Notifications Module that sends emails and text messages to specific people based on specific actions in any machine monitoring application. In this case, the “machine” is a custom box we created to call the resource via the Notifications module, as well as enable the responder to log the time it took to resolve the issue.
The operator can now call specific resources with the press of a button. The button stays “on” until the resource arrives, at which point it turns off while simultaneously activating the response button.
It is now easy to contact the appropriate resource while the operator continues their work, thereby significantly increasing productivity. In addition, management and operators get accurate data on how long it takes to acquire resources, allowing them to create benchmark metrics.